Wilfredo Torres

P.O. Box 65   :: New York, New York 10101   :: torreswilfredo75@yahoo.com ::  914.319.2174

A dedicated Graduate with a Master of Network and Communications degree, professional IT Certifications, and an excellent grasp of the communications industry.

SUMMARY OF QUALIFICATIONS

·              Excellent academic and Professional IT Certification background. Master of Network and Communications from the DeVry University Keller Graduate School of Management.
Master of Science in Information Technology Management from Colorado Technical University Online.
Bachelor of Science in Telecommunications Engineering Technology from ITT Technical Institute.

·              Intelligent and dedicated to continual learning and self improvement (technical and functional).

·              High levels of creativity and quick problem solving capabilities.

·              Willing to contribute what it takes to meet deadlines and deliverables. Consistent record of employment while also attending classes nights / weekends.

Certifications

·              Database Management Professional Certification, Graduate Level, Colorado Technical University Online, 2006

·              Networking and Telecommunications Professional Certification, Graduate Level, Colorado Technical University Online, 2006

·              Systems Analysis and Integration, Professional Certification, Graduate Level, Colorado Technical University Online, 2006 

·              Project Management, Professional Certification, Graduate Level, Colorado Technical University Online, 2007

Platforms and Tools

·              Software: Microsoft Office (Word, Excel, PowerPoint, Project, Outlook, FrontPage, Visio, Access)

·              Operating Systems: Windows (2000/NT/XP/Vista/7)

·              Languages: Borland C+, SQL, Commnet III

·              Hardware: Cisco Hubs and Switches, Desktop, Laptop (Dell/HP)

·              Telecom: Punch down 66/110 block, Crimper rj45-11 Coax cable 58-59, AWG 24cable, Patch panels

·              Technologies: Pspice, Tango, OrCad

Drive Tester II in around northeast cooridoor from Maine to Washington D.C. .

Drove and tested ATT’s 4G Network with vaious phones which included Iphone 5C and phone using devices to test speed and other functions on phone at different site locations in and around different cities.

Also tested ATT’s 911 emergency service also at different site locations in and around different cities. 

·   Western Union tech support for local businesses money transfer transactions supporting Western union equipment Software Western union website, hardware  includes printers, montiors, PCs remote support IBM AS/400 .

Sprint ATS Tier II SupportMarch 2010–December 2010

Alpine AccessBronx, New York

The leadership team at Alpine Access has over 100 years of experience in the business process outsourcing industry.

·              HP Sprint ATS Tier II Support responsible for troubleshooting and resolving cell phone and connection issues. Resolve card issues through Sprint system software tools (Sview, KMS).

MetroPCS Store Manager/Sales Associate RetailJanuary 2009-May 2009

Metropolitan WirelessBronx, New York

Founded in 1994 to offer a new and  different personal  communications system (PCS) Launched service in 2002 Low Price, No Contract, No Credit Check, Unlimited Talk Time Major Metropolitan Area Coverage Travel Talk Great Handsets Digital Technology Superior Dealer and Customer Support Our product.

·              MetroPCS Retail Store Manager and Sales Associate responsible for opening new business operation in the Bronx.

·              Manage a three-person team and oversee daily operation of Bronx, N.Y. location. Manage business operations that included scheduling, inventory, and accessories.

Network Engineer Level 1 Management Glotel
November 2006-February 2008

ATT White PlainsWhite Plains, New York

·              Network Engineer Level 1 responsible for analyzing, troubleshooting, and resolving issues in BMP (ATT ticking system).

·              Tested on Netscope, CTP, and T1s; frame relay involved with local LECs and NOC. Provided customer service support to resolve customer circuit issues.

RF drive testerFebruary 2006- April 2006

Enterprise Engineering LLCWhite Plains, New York

Enterprise Engineering LLC provides professional wireless engineering services for clients which maintain, manage, and design cellular and PCS networks.

·              RF Drive Tester responsible for collecting data for RF engineers to find ways of eliminating excess cell sites in NYC footprint (Sprint/Nextel agreement).

Desktop Support RepFebruary 2005- October 2005

Time Warner CableQueens, New York

At Time Warner Cable we’re all about connecting people and businesses with information, entertainment and each other.

·              Desktop Support Representative responsible for Level 2 broadband Support and Pac support digital phone service.

·              Troubleshoot cable boxes, VOIP cable modems, and DOCS digital cable modems to determine internet connections and other connectively issues. Also responsible for indirect sales.

Customer Service RepJuly 2004- September 2004

Apple one/AT&T Wireless

·              Business End User End Care Representative responsible for testing and training on seven systems used in ATT call center Paramus, New Jersey.

Verizon Wireless Customer Service TechOctober 2001- April 2004

Global Solectron Services

              Solectron Corporation was a global electronics manufacturing company for original equipment manufacturers (OEMs). It pioneered the electronics manufacturing services (EMS) industry in 1977 and was a leader in the field.

·              Verizon Wireless Customer Service Tech responsible for providing technical/service department programming and troubleshooting cell phones.

·              Repairing phones at no cost so customers wouldn’t have to pay for a new device or refurbish device

·              Upgrade software on phones and updated program roaming list to improve phone service reception.

·              Provide phone exchange service for badly damaged phones. Exchanges are performed with a program called Netace; program also accepts bill payments. 

·              Important Member of a team for the i2k program; a database program that allows the company to view customer accounts. Program enables changes/comments on account.     

·              I-metro program enabled phone tracking for phones that have been repaired; daily assessment of the phones that come in the store.

Additional EXPERIENCE

·              Detail Engineer, SOS Tele-Data, Long Island, New York, June 2001–September 2001

·              Telecommunications Engineer, Teksytems to Work (Con Edison Telecommunications), September 2000–November 2000

·              Engineering Technician, Mastec Network Services, January 2000–October 2000

·              Technical Specialist, MCI/WorldCom, September 1999–January 2000

Education

Master of network and communications

Keller Graduate School of Management of DeVry University                            2010

Issue: Travel Business needed upgrade that included a merger.

Resolution: Worked on a team that researched, verified, and chose the best communications system with scalability. Worked within an annual $1.5M budget.

Master of Science – Information Technology Management2007

Colorado Technical University Online

Bachelor of Science – Telecommunications Engineering Technology              1999

ITT Technical InstituteMaitland, Florida

 

Certified Security Training  -8hr Pre Assignment Course            New York,  2012

                                                  -16hr on the Job Training Course

                                                  -FDNY Fire Guard Test Prep

 

 

Emergency  Management Institute

 

FEMA Certifications –

-Diversity Awareness

-Workplace Violence Awareness Training

-Introduction to Continuity of Operations

-FEMA Initial Ethics Orientation

-Continuity of Operations Awareness  Course

-FEMA Safety Orientation 2012

-National Incident Management System

-ICS for Single Resources and Initial Action Incident